At EZ 2 Get Furniture, we understand that the delivery experience is just as important as finding the perfect piece of furniture. That's why we offer a range of delivery service options to cater to your specific needs. Whether you prefer the convenience of Front Door Delivery, the added assistance of In-Room Delivery, or the ultimate convenience of In-Room + Assembly Delivery, we have you covered. We pride ourselves on providing fast, affordable, and communicative delivery services that ensure your furniture arrives in pristine condition. Below, you'll find a breakdown of our shipping options, so you can choose the one that best suits your requirements.
1) Front Door Delivery:
With our Front Door Delivery service, we ensure a seamless and convenient experience for you. Here's what you can expect:
• Timely Delivery to Your Doorstep: We take care of delivering your item(s) right to the front door of your house or apartment on the scheduled day and time. Our reliable delivery team will handle your furniture with the utmost care, ensuring it arrives in excellent condition.
• Real-Time Notifications for Your Convenience: On your delivery day, we'll keep you informed every step of the way. You'll receive a notification when our delivery crew is within a time window of 1-3 hours, allowing you to plan your day accordingly.
• Required Presence and Verification: To ensure a secure delivery, the purchaser must be present at the designated delivery time. We kindly ask for a valid California ID and an invoice signature to verify the receipt of your furniture.
• Flexibility for Absentee Purchasers: We understand that there may be instances where the purchaser cannot be present during the delivery. In such cases, we offer an alternative option. Prior to your delivery date, simply send us a photo of your California ID next to the purchaser's face via email or text. This allows us to ensure a smooth and secure delivery even in your absence.
• Apartment Deliveries Made Easy: If you reside in a multi-unit apartment building, we ask that you make proper arrangements to grant our delivery team access. We strive to make the process as hassle-free as possible. In the event that we are unable to complete the delivery due to access restrictions, your merchandise will be safely returned to our EZ 2 Get Furniture store. Please note that redelivery will be subject to additional charges at a mutually convenient business day.
• Promotional "Front Door Delivery" Requirements: To benefit from our promotional "Front Door Delivery" service without any additional charges, kindly ensure that your order meets the specified criteria. Orders exceeding $499 and located within a 5-mile radius from our warehouse (90003) are eligible for complimentary Front Door Delivery.
• Coverage Area and Delivery Distance: Our delivery service covers a radius of up to 100 miles, ensuring that we can serve a wide range of customers. If you reside outside this coverage area, please don't hesitate to contact our dedicated customer service team. They will be happy to assist you and provide further information.
At EZ 2 Get Furniture, we prioritize the delivery experience as much as we do the quality of our products. Choose our Front Door Delivery service for a convenient, reliable, and hassle-free way to receive your furniture right at your doorstep. Experience the exceptional service that sets us apart from the rest.
2) In-Room Delivery:
Upgrade to our In-Room Delivery service for added convenience and assistance in bringing your furniture right where you want it. Here's what our $59 In-Room Delivery service includes:
• Beyond the Doorstep: Our dedicated delivery team goes the extra mile to bring your order beyond the doorstep and into the specific room of your choice. Whether it's your living room, bedroom, or any other space, we'll ensure your furniture is placed exactly where you want it.
• Efficient Delivery Process: While we don't unbox the item as part of this service, our delivery team will handle the transportation and placement of your furniture with care and precision. We understand the importance of a seamless delivery experience and will work diligently to make it happen.
• Timely Notifications: On the day of your delivery, we'll keep you informed of our team's progress. You'll receive a notification when our delivery team is approximately 30 minutes away, allowing you to prepare and be ready for their arrival.
• Signature Confirmation: To ensure a secure and documented delivery, we'll require your signature to confirm the successful receipt of your furniture. This step adds an extra layer of assurance, ensuring that you have personally acknowledged the delivery of your items.
By selecting our In-Room Delivery service, you can enjoy the convenience of having your furniture placed directly in the desired room without the hassle of maneuvering it yourself. Our dedicated delivery team will handle the heavy lifting, leaving you with more time to enjoy your new furniture. Upgrade to In-Room Delivery today and experience a seamless and stress-free delivery process that caters to your needs.
3) In-Room + Assembly Delivery:
Make the most of your purchase and eliminate the hassle of furniture assembly with our premium In-Room + Assembly Delivery service. For just $129, you can start enjoying your new furniture faster and effortlessly. Here's what our In-Room + Assembly Delivery service entails:
• Beyond the Doorstep: Our dedicated delivery team will go above and beyond to bring your order beyond the doorstep and into the specific room of your choice. Whether it's your living room, bedroom, or any other space, we'll ensure your furniture is placed exactly where you want it.
• Safety and Flexibility: Our delivery teams follow local mandates and guidelines. In some areas, masks may be optional, but we understand that your safety and comfort are paramount. If you prefer, you can request that our delivery team wears masks and/or gloves during the delivery process, and we'll be more than happy to accommodate your request.
• Expert Assembly: Say goodbye to the frustration of deciphering complicated assembly instructions. With our In-Room + Assembly Delivery service, our skilled professionals will handle the assembly of your furniture for you. Sit back, relax, and admire your excellent taste as we take care of the entire assembly process.
• Signature Confirmation: To ensure a secure and documented delivery, we'll require your signature to confirm the successful receipt of your furniture. This step adds an extra layer of assurance, ensuring that you have personally acknowledged the delivery of your items.
Selecting our In-Room + Assembly Delivery service takes the stress out of furniture assembly and allows you to enjoy your new pieces without delay. Our experienced team will handle every detail, from delivery to assembly, leaving you with a beautifully furnished space to enjoy. Upgrade to In-Room + Assembly Delivery today and experience a hassle-free, convenient, and expertly assembled furniture delivery.
• For smaller pieces and items under $200, there is a $19 shipping fee, and they will be delivered via courier. In the event that you choose to return the item, the same fee will apply for return shipping. However, you will not be charged for exchanges.
Free Shipping:
• Orders totaling $499 or more before taxes qualify for free Front Door Delivery. Enjoy the convenience of having your furniture delivered to your doorstep without any additional cost.
• Extended Service Area: If you reside outside our standard service area, additional fees may apply. However, we offer a $49 discount on any additional fees quoted at checkout for customers in extended service areas. This discount can be applied to both In-Room Delivery and In-Room + Assembly Delivery options. With the discount, the fee for In-Room Delivery will be $70, and for In-Room + Assembly Delivery, it will be $150.
• Shipping Limitations: Please note that at this time, we are unable to ship furniture outside of Southern California. We apologize for any inconvenience caused.
• Shipping Cost Verification: To check the shipping cost to your specific address, simply enter your zip/postal code during the checkout process. The shipping price will be displayed within the checkout summary for your review.
For further details or if you have any questions regarding shipping fees, please don't hesitate to contact us at universal@easy2getfurniture.com. Our dedicated customer service team is available to assist you and provide any additional information you may need.
Measuring Your Space
Product and box dimensions are conveniently provided on each product page to assist you in making informed decisions. We highly recommend measuring your space prior to purchasing to ensure that the product you choose is the perfect fit and can be easily maneuvered into your intended room. Here are some essential factors to consider during the measurement process:
• Door Width: As a general guideline, the width of your door should be greater than the height of the box containing the furniture. This will ensure smooth entry into your home without any difficulties.
• Obstructions: Take note of any obstructions that may hinder the movement of furniture, such as furniture or decor positioned near the door or in hallways leading to the room. Clearing these obstructions in advance will facilitate the delivery process.
• Tight Corners: If you have tight corners or narrow passages leading to the room, it's crucial to measure these areas to ensure the furniture can be easily maneuvered around them.
• Hallways or Internal Doors: Measure the width and height of any hallways or internal doors that the furniture needs to pass through. This information will help determine if the furniture can be comfortably transported through these areas.
• Stairways: If your home includes stairways, measure the length and width of the stairs to ensure the furniture can be safely carried to the desired room. This will help prevent any unexpected challenges during delivery.
• Elevator Measurements: If you have access to an elevator, measure its dimensions, including the width, height, and depth. This will ensure that the furniture can fit comfortably inside the elevator and be transported to your floor without any issues.
By taking these measurements into account, you can ensure a seamless and efficient delivery process, minimizing the risk of any inconveniences or complications. Should you have any questions or concerns regarding measurements or the delivery process, our dedicated customer service team is available to assist you.
Scheduling Your Delivery
At Ez 2 Get Furniture, we believe in providing a transparent and hassle-free delivery experience. Once your order is ready for delivery, our dedicated team will be in touch to ensure a seamless process. Here's what you can expect when scheduling your delivery:
• Notification of Delivery: As soon as your order is prepared for delivery, we will promptly notify you. You'll receive communication from our team informing you of the scheduled delivery date and providing all the necessary details to ensure a smooth and convenient experience.
• Set Date and Time: Our delivery team will work with you to determine a specific date and time for the delivery. We understand the importance of planning your day accordingly, so we aim to provide you with a clear and reliable schedule. With a set date and time, you can confidently anticipate the arrival of your new furniture without any surprises.
• Delivery Expectations: We want to ensure that you are well-informed and prepared for your delivery day. Our team will provide you with all the necessary information on what to expect during the delivery process. This includes details such as approximate arrival time, any specific requirements or documents needed, and any additional instructions for a smooth delivery.
• Customer-Focused Service: Our goal is to prioritize your convenience and satisfaction. If you have any specific requests or considerations regarding the delivery, we encourage you to communicate with our team. We are here to accommodate your needs and make the delivery process as convenient and stress-free as possible.
Rest assured that our team at Ez 2 Get Furniture is dedicated to ensuring a smooth and well-coordinated delivery for your new furniture. We value your time and trust, and we strive to exceed your expectations. If you have any questions or concerns regarding the delivery scheduling, our friendly customer service team is ready to assist you.
Delivery Day
We want your delivery experience to be smooth and stress-free. Here's how you can prepare for the big day:
• Clear the Area: Prior to delivery, ensure that the area where you plan to place your new furniture is clear and ready. Make sure there is enough room for assembly, allowing our delivery team to efficiently set up your items.
• Timely Notifications: On the day of your scheduled delivery, you will receive a notification when our delivery team is approximately 30 minutes away. This will give you ample time to finalize your preparations and be ready to receive your furniture.
• Apartment Building Requirements: If you reside in an apartment building, please check in advance if you require a Certificate of Insurance for deliveries. This will help us ensure a smooth entry and delivery process without any delays or complications.
• Front Door Delivery: For front door deliveries, our team will bring the boxes to your front door. If you live in a multi-unit apartment building with access restrictions, our team will deliver to the closest point possible to your home while adhering to the building's guidelines. If you reside in a walk-up apartment, kindly inform us in advance so we can make the necessary arrangements.
• In-Room and In-Room + Assembly Deliveries: For In-Room and In-Room + Assembly deliveries, our team will enter your home wearing masks if requested. Additionally, they will wear protective slipcovers on their shoes to ensure cleanliness and prevent any damage to your floors.
By following these preparations, you can ensure a seamless delivery experience and facilitate the efficient placement of your furniture. At Ez 2 Get Furniture, we prioritize your satisfaction, and our delivery team is dedicated to providing exceptional service while taking all necessary precautions.
If you have any further questions or specific requests regarding your delivery day, please reach out to our customer service team. We are here to assist you and ensure that your delivery day goes smoothly from start to finish.
Unboxing and Box Removal
To provide you with the flexibility for exchanges or returns, our delivery teams will not dispose of the boxes during the delivery process. It is important to keep the boxes flattened and stored away until you are certain that your furniture piece is the right fit for you. This helps avoid any repackaging fees that may apply in the event of an exchange or return.
Please note that our repackaging fee is $50 per item. By retaining the boxes and keeping them in good condition, you can ensure a hassle-free process if you decide to make any changes to your order.
We appreciate your understanding in this matter and aim to provide you with the utmost flexibility and convenience. If you have any questions or concerns regarding our unboxing and box removal policy, please feel free to reach out to our customer service team. We are here to assist you and ensure a smooth experience throughout your furniture journey.
Certificate of Insurance
If your building requires a Certificate of Insurance (COI) for the delivery of your furniture, we are here to assist you. Once your order is placed, please email us at universa@easy2getfurniture.com, and we will work with you to set up the necessary COI.
To expedite the process, if possible, kindly provide us with a template or specific requirements provided by your building management. Many buildings have specific formats or information they require on the COI, and having this information in advance will help us meet their criteria accurately.
If you do not have a template available, simply provide us with the name, address, and the dollar amount you would like to be stated on the COI. Our team will work diligently to ensure the COI meets your building's requirements.
We understand the importance of compliance with building regulations and policies. Our aim is to make the delivery process as smooth and efficient as possible, including any necessary documentation such as a Certificate of Insurance.
Refused Delivery
If you have decided to refuse your order at the time of delivery, please inform us promptly, and we will gladly assist you in processing an exchange for another item that better suits your space. In such cases, there will be no additional shipping fees charged, and we will simply adjust the price difference between the products.
Alternatively, if the order is refused without prior notification, it will be treated as a return. Once the item is returned to our warehouse, we will issue a refund for the price of the item, excluding a return shipping cost of $49. Please note that the initial shipping fee will not be refunded, as the delivery service was provided.
To ensure a prompt resolution, kindly inform us of the refused delivery as soon as possible. Failure to notify us may result in delays in processing your refund.
If the item was refused due to damage or defect, we kindly request that you provide us with photos of the issue. This will allow us to review the situation and work towards resolving the matter promptly. Please send the photos to universal@easy2getfurniture.com.
At Ez 2 Get Furniture, we strive to provide excellent customer service, and we are committed to resolving any issues that may arise. If you have any further questions or concerns regarding refused deliveries, returns, or exchanges, please don't hesitate to contact our customer service team. We are here to assist you every step of the way.
Split Deliveries
If your order consists of multiple items, our usual practice is to wait until all items are in stock before shipping them together. This ensures a single delivery fee and a unified delivery date for your convenience.
However, if any products in your order are on backorder, they may cause a delay in the entire delivery. To provide you with options, we offer the choice to receive your in-stock items sooner. During the checkout process, you will have the opportunity to select this option.
If there is a significant time difference of at least 5 days between the end of the estimated delivery window for the first set of items and the second set, we will split the deliveries at no additional cost. This means you will receive the in-stock items sooner, followed by the remaining items once they become available.
Please note that in all other cases, separate shipping fees will apply if you choose to have separate deliveries.
For your convenience, smaller items may be shipped separately via courier, which may result in receiving them earlier than the other pieces in your order. To track the status of your order, please visit your order page where you can find updates on the delivery progress.
Out of Stock
In the event that an item is currently out of stock with no estimated time of availability (ETA), we provide the option for you to sign up for notifications when it becomes available again. By signing up, you will receive an alert once the item is back in stock, allowing you to make a purchase at that time.
For items that display a "Back in stock in X weeks" message on the product page, you can still obtain an estimated delivery window by entering your ZIP/postal code. However, please be aware that this delivery window is subject to potential delays that may occur during transit. Rest assured, if any delays are anticipated, we will promptly notify you via email once the product is in transit from the manufacturer to our warehouse.
Order Holds
If you prefer to receive your order on a specific date that falls outside the estimated delivery window, we offer the option to add delivery instructions during the checkout process. Simply include the desired delivery date in the instructions, and we will place a temporary hold on your order accordingly.
We understand that scheduling can be crucial, and we strive to accommodate your needs. We can hold your items for up to 15 days, ensuring that your order is delivered on the date that works best for you.
Delivery Date Requests
While we are unable to guarantee a specific delivery date at the time of placing your order, we will provide you with an estimated time of arrival (ETA) window during checkout. Within this ETA window, you can add delivery instructions, indicating your preference for a delivery date that falls within or slightly after the provided window.
We understand the importance of scheduling and will do our best to accommodate your requested delivery date if the item arrives at the local delivery partner's facility in time.
Appointment availability for delivery varies depending on the local delivery partner in your area. Please note that you can only schedule an appointment once the order has reached the local delivery partner's facility. Therefore, we cannot guarantee a specific day for delivery at the time of placing your order. However, deliveries are typically scheduled on weekdays between 9 am and 5 pm. It is worth mentioning that the delivery partner in your area may have the ability to accommodate deliveries outside of this time frame. Feel free to inquire with them when they contact you to arrange a delivery date.
Throughout the process, we will keep you updated with regular updates as your order is processed and shipped from our local warehouse. Rest assured that we strive to provide transparency and timely information regarding the progress of your order.
If you have any further questions or concerns about delivery date requests or the status of your order, please reach out to our customer service team. We are here to assist you and ensure a smooth delivery experience.
Cancellations
To cancel your order, please log in to your My Account page and locate the associated purchase. Click on the 'Cancel Order' button, and you will receive a confirmation email shortly after confirming the cancellation.
If your order has not yet been shipped, we will issue a full refund to your original payment method. However, if your order has already been shipped, a return shipping fee will be applicable for returning the item to us. Please note that the exact return shipping fee may vary.
Please be aware that the refund process may take some time depending on your credit card provider. It may take up to 10 business days for the refunded amount to be reflected in your balance.
Haul-Away Services
At this time, we regret to inform you that we do not offer haul-away services for old or used furniture. We apologize for any inconvenience this may cause.
If you require assistance with the disposal of your old furniture, we recommend exploring local resources or organizations that specialize in furniture removal and recycling. They can provide guidance on responsible and environmentally friendly disposal options.
We appreciate your understanding and are continuously reviewing our services to provide the best possible experience for our customers. If you have any further questions or need assistance with any other aspect of your delivery, please do not hesitate to contact our customer service team. We are here to help.
Stolen Packages
We understand that package theft is a concern for many customers, and we prioritize the safe delivery of your order. While we cannot completely eliminate the risk, we take proactive measures to mitigate it. If you reside in a high-theft area or have specific concerns about the safety of your delivery, please contact our Customer Care team.
Our dedicated team will work with you to address your concerns and explore available options. If necessary, we can modify your delivery to require a signature upon receipt, adding an extra layer of security to ensure your order reaches your hands safely.
Please note that signature requirements may already be the default for certain delivery types. However, if you have specific concerns or wish to discuss further precautions, we are here to assist you.
Shipping + Delivery FAQ
The first day of my ETA window has passed. Why haven’t I heard anything about my delivery?
Rest assured, we will reach out to you via text and email as soon as your order is ready to share the delivery date and arrival window. It is common to receive your delivery schedule within your ETA window. Please note that we factor in this time frame to ensure a smooth and timely delivery experience.
My order hasn’t progressed from Processing status. Is there something wrong?
Your order will remain marked as "Processing" until it reaches a fulfillment center located close to your delivery address. Once it reaches this stage, the status will be updated as it makes its way to you. If your order is being shipped from overseas, it may take several weeks for it to arrive at the fulfillment center. During this time, the order will continue to show the Processing status.
What do the order statuses mean?
• Processing: This status indicates that we have confirmed your order and are in the process of preparing your item(s). Please note that items with a longer ETA may be coming from overseas and may remain in the Processing status for several weeks during their journey. We account for this time when providing the ETA window.
• In Transit: This status indicates that your item is on its way to a delivery station near you. You will receive an email or text notification once your delivery is ready to be scheduled. It is common to receive your delivery schedule within the ETA window, so if you haven't received a delivery date yet within your ETA window, there is no need to worry.
• Scheduled: This status indicates that we have contacted you with a specific date and arrival window for your delivery.
• Delivered: Congratulations on the new addition to your home! This status signifies that your item(s) has been successfully delivered.
We hope these explanations clarify any concerns or questions you may have had about the shipping and delivery process. If you have any further inquiries or require additional assistance, please do not hesitate to contact our customer service team. We are here to support you every step of the way.
